Frequently Asked Questions

Ordering

Q: Do you offer pick-up of items? I just can’t wait! I really need my product now!
A: Unfortunately due to our warehouse facility we cannot offer warehouse pick up just yet.  We hope to change this in the near future. However, we take pride in our super-fast delivery service shipping within 24 hours after the payment has been received between Monday-Friday. Delivery will take anywhere between 2-5 working days’ service. If orders are made on a weekend or public holiday we usually ship within 48 hours and/or next working day. We also have next day delivery targets in some areas.

Q: Can I get a discount for multiple purchases?
A: We take pride in our competitive prices being one of the most competitive around, with a number of our products being new and innovative audio equipment with no comparison.  But, on some products you do get bulk discount per item. The more you buy the more you save per item.

Q: Do I need to pay GST (goods and services tax)?
A: All orders shipped to New Zealand destinations are subject to 15% GST, which is included in the product price.

Q: Once I have paid, how long will it take to be posted to me?
A: If you pay by credit card and/or through PayPal we dispatch items within 24 hours after the payment is received. If you pay using direct deposit, it may take overnight to be received, therefore a bit longer than 24 hours, but rest assured we will send it as soon as we can once payment is cleared.

 

Payment

Q: Do you accept payment other than credit card?
A: We accept PayPal, bank deposits, direct credit card, debit card. PayPal is our service provider for transacting online payments. You can read about PayPal here www.paypal.co.nz.

However, if you decide to pay via internet bank transfer here are bank details are:

  • Bank name: Kiwibank
  • Account name: M & C IMPORTS LIMITED
  • BSB No: 38-9014
  • Account No: 0357474-00

Q: Do I need a PayPal account to shop on www.sonicboom.co.nz ?
A: No, you don’t need a PayPal account to shop on this website – but we highly recommend you do get one as PayPal makes it easy to keep a record of all your purchases. Please leave your order number or last name as a reference for the payment. You will receive these details when going through the checkout

Q: Will I receive confirmation that my payment has been received and product posted?
A: Yes, you will receive an email notifying you that the payment has been received. We almost always ship within 24 hours of receiving payment or once payment has cleared.

Q: I don’t have a credit card or use PayPal. What other options can I use for payment?
A: No problem! We accept payment by direct deposit or internet bank transfer. Please remember to include a reference either last name or your order number.

Q: Is it safe to purchase on-line?
A: M & C IMPORTS LTD supplies you with a secure session within our shopping checkout process. You will notice a padlock icon on the base of your browser when you enter our secure ‘checkout’ area. This indicates that all information entered in the session is secure. No personal details or payment details are kept or recorded.

Q: Are my credit card details stored?
A: No! If paying with your credit card your payment is encrypted and you process your payment yourself and we never view your card details. If you call to pay with your credit card direct with us we place card number direct into our merchant facility whilst on the phone and is deleted once payment is processed.

Q: Which credit cards do you accept?
A: Visa or MasterCard. AMEX buyers should use PayPal to process their payments

Q: Can I cancel my order?
A: When we receive payment, we dispatch orders as quickly as possible, so it can sometimes be difficult or too late to cancel but can be cancelled if done before posting. Please contact us and we will try to help.

Q: How do I set up a PayPal account?
A: You can set up a PayPal account in a couple of minutes. Please visit www.paypal.co.nz to sign up.

Q: Do prices include GST?
A: Yes.

 

Postage & Delivery

Q: How is my item packed?
A: We take great care in package and handling for each order to ensure it arrives to you safely as each item should. We ensure your item is bubble wrapped and tightly packed for safe delivery.

Q: How do I know if my item has been posted?
A: We normally send you an automated email advising you that your item has been posted once we mark it as posted. You can “View Order Details” in your account for further info.

Q: How much does shipping costs?
A: This is worked out for you when the order has been placed. You can check the delivery costs prior to finalising your purchase.

Q: How can I lower the postage costs?
A: We do offer postage discounts for multiple purchases (Wholesales Page) and/or when multiple purchases have been made. This is usually combined at checkout before making payment, PLUS we offer postage promo’s that differ from time to time.

Q: How long does delivery take?
A: All of our products will be couriered and a signature will be needed. The product will take approx 2-5 working days (depending on location) sent with by Courier but can be 1-2 days if located in a metro or city region.

Q: Can we deliver to a PO Box?
A: Unfortunately at this present point of time we do not deliver to PO BOX addresses

Q: You sent me an email saying my item was posted and I still have not received my order. Where is my item?
A: Items will require your signature before the courier or driver will hand you the package. Our experience is that your package is probably awaiting your collection at the Local Post Office or courier depot if courier is used, as the drivers often could not be bothered to leave a calling card! Also delivery times are estimates only and are based on nothing going wrong in freight such road delays or busy trading periods for couriers.

Q: How do I calculate postage on multiple purchases?
A: Just combine all the items into your shopping cart and it will be calculated for you before you finalise the payment.

Q: Why do some items have free postage showing and others not?
A: We have promotions going for different items sometimes and are usually short time offers.

Q: Can I send to a different address other than my own?
A: Yes. We use the address stored in your account so this will need to be changed before you proceed through checkout so postage can be calculated correctly and we can extract the correct delivery address. If you want to change an order after it has been placed please contact us with your order details and we will try to help it has not been sent yet.

Q: Is my parcel trackable?
A: Yes all of our services have tracking capabilities. You will receive an email once an item has been posted with your tracking number and details

Q: What will happen if I am out when my parcel arrives?
A: Where delivery is not possible, the parcel will be taken to your nearest depot or post office and you will receive a notification of attempted delivery card. We recommend you provide a daytime delivery address such as your work address as we or you may be charged a second delivery fee.

Q: Do you deliver to Rural areas?
A: Yes we do. This will incur an additional cost and will be calculated for you when you go to checkout.

 

Returns

Q: Do you accept returns?
A: Yes! We are happy to exchange or provide store credit for items in new, unused and original condition within 14 days of receiving the goods. Any product swing tags and packaging must be returned with the goods. We do not accept returns after 14 days. Please note that product must be returned in original and a re-saleable condition.

Q: Can I exchange my item?
A: Yes of course! Please return the item with 14 days to exchange for the item you would like. You must contact us first at [email protected] to discuss the exchange.

Q: I have received the wrong item, what do I do?
A: If the wrong item sent was our error please contact us so we can organize the exchange and freight costs. If you simply ordered the wrong item please return the item back to us within the 14 day period, explaining that you ordered the wrong item and wish to exchange. Once received, we will contact you and organize the posting of your new exchange item. Please contact us at [email protected]

Q: How will you refund me?
A: All refunds will be credited to you to the same account or card that was used to place the order and make the payment. Alternatively we can refund using PayPal or direct bank transfer.

Q: Where do I return my goods to for an exchange?
A: Please return your items, with your purchase receipt and exchange details of your order to the return address provided with the invoice you received with your order. Any questions please email us first at [email protected] to discuss exchange.

 

Warranties

Q: Is my item covered by Warranty?
A: Yes! We offer a full years warranty money back guarantee warranty on all our products. We also offer a 14 Day Moneyback Guarantee on most of our products as well.

Q: My item doesn’t work or is broken when I received it?
A: If the product is not working or incorrect upon receiving it will be replaced and we will organize return freight. Consult our terms and conditions page for more info. If for any reason your product is faulty or if you have any issues please contact us at [email protected]

Q: How do I make a warranty claim?
A: Just contact us at [email protected] and we will let you know what do when making a manufacturer warranty claim.

Q: How long is my warranty for?
A: Each and every item has a different manufacturer warranty period. Most of our products have a standard Full Years days warranty from the time of purchase.